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Innovation from the customer perspective

24.04.23 - As an innovative company, TRACTO makes intensive use of modern technologies to further develop trenchless construction and create added value for users. In March, TRACTO's customers were given the opportunity to help shape this development at one of its workshops.
Together with drilling contractors, clients, and guests from other sectors, TRACTO spent two days working on the topics of the future. In the extraordinary setting of the Sauerland Pyramids in Lennestadt-Meggen, the creative design thinking process provided numerous insights into the challenges of trenchless projects with steerable drilling rigs and how these can be overcome by using modern technologies.

Impulse lectures from other sectors inspired the thinking processes, as did the design of solid user interfaces without technical restrictions. "The intensive exchange about the whole process gave new perspectives on - seemingly - familiar problems. This is where the enormous added value for our further development lies," sums up Michael Stinn, who, as Head of Digital Business at TRACTO, has been responsible for the consistent development and implementation of the digital strategy since September 2022.

For TRACTO, the event provided valuable insights into the issues away from the drill rig that can make projects costly. Participants from the customer side appreciated being so closely involved in the development process. In addition to the collection of valuable requirements, what stood out was the desire to use similar formats in the future for more regular, guided exchanges between drilling contractors, clients and machine engineers. The share economy, based on the principle of sharing resources for greater sustainability, has arrived in the civil engineering industry!
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